New integration connects Slack's messaging app for business with Krow PSA built on the industry’s leading cloud platform from Salesforce.
Krow Software, a fast growing professional services automation (PSA) vendor built native on the industry’s leading cloud platform from Salesforce today announced a new integration with Slack, delivering real-time communication and collaboration to customer services projects.
The bi-directional integration enables services professionals and customer teams to collaborate and communicate in real-time, providing one central location to all the tools necessary for successful project delivery.
Features of the integration include the ability to create, update, and archive projects in real-time, creating Slack channels for each client project and automatically managing project teams as slack project channel members. Krow project tasks are synchronized with Slack when tasks are created or completed, updating Slack on the status of tasks and project completion.
Project communication from Krow using Salesforce Chatter is automatically pushed in real-time to Slack within the appropriate project channel. Users can also search and set reminders on project tasks directly from Slack.
“Clients are demanding real-time visibility into the status of projects, with a desire to communicate and collaborate at a moments notice when required,” said David Vanheukelom, CEO of Krow Software. “The combination of Slack and Krow is a game-changer for services organizations focused increasingly on project success as the key ingredient to lifetime customer value.”
The Slack integration is available immediately at no additional charge to existing Krow Software customers.
About Krow Software
Krow helps companies transform service delivery and client success with our next-generation Project & Professional Services Automation (PSA) solution built 100% native on the industry's leading cloud platform from Salesforce, delivering a 10x faster deployment than traditional solutions. Krow provides a single application to manage the performance & profitability of every project, delivering visibility across your business from marketing, sales, and support to services, operations, and finance.