Krow PSA has once again been identified as one of the best Professional Services Automation solutions, based on its high levels of customer satisfaction and likeliness to recommend ratings from real users on G2 Crowd, the world’s leading business solutions review website.
A product’s Momentum Score, according to G2 Crowd, is calculated by a proprietary algorithm that factors in social, web, employee and review data that G2 Crowd has deemed influential in a company’s momentum. The Momentum Grid highlights a product’s Momentum score on the vertical axis and their Satisfaction score on the horizontal axis.
“We are pleased to see that the Krow product is continuing to deliver an intuitive and modern solution for professional services automation that is resonating with customers and gaining momentum in the industry,” Founder and CEO of Krow Software, David VanHeukelom said in response to Krow PSA’s placement as a Leader on the grid for the second report in a row. “We are even more proud of Krow’s generally high scores for metrics such as satisfaction, quality of support, and ease of doing business, especially as we continue to make enhancements to the product with an overall objective of creating the most customer-centric PSA available on the market.”
Over the past few months, the Krow PSA product has seen significant improvements, specifically in its most recent releases where tons of new functionality has been added to the solution. An increased social presence and a ton of new customers using the product have also helped Krow PSA to maintain its Momentum Leader positioning on the grid.
“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
About Krow Software
Krow Software is the customer-centric PSA developed to build long-term customer relationships through improved customer experiences and better services delivery. Built 100% native on Salesforce, Krow delivers complete customer visibility from sales through service delivery, a modern and seamless customer experience, fully transparent communication between the project team and client to ensure alignment of expectations, integrated customer feedback, and real-time integration with existing back-office systems for more successful project implementation and greater customer success.
About G2 Crowd
G2 Crowd, the world’s leading business solution review platform, leverages more than 381,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights.